1. Eligibility for Refunds

- Refunds are applicable only for defective or damaged products.

- The item must be unused, in its original packaging, and returned within 7 days of delivery.

2. Non-Refundable Items

- Used or opened skincare and cosmetic products due to hygiene concerns.

- Items purchased on sale or with a discount.

- Gift cards and promotional items.

3. Refund Process

- To initiate a refund request, email us at purer.info@gmail.com with your order details and reason for return.

- Our team will review your request and provide further instructions.

- Refunds will be processed within 7-10 business days after the item is received and inspected.

4. Shipping Costs

- Customers are responsible for return shipping costs unless the item received was incorrect or defective.